FortunePlay Privacy Policy

At FortunePlay, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we at FortunePlay Casino collect, use, store and safeguard your information when you visit our website, register an account, or use any of our casino, live casino, sportsbook, e-sports and prediction market services. By using our platform, you agree to the practices described below.

Who We Are

FortunePlay Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Potrero Cerrado, Oreamuno, Cartago, Costa Rica. We hold a license issued by the Anjouan Gaming Commission (Autonomous Island of Anjouan, Union of Comoros), license No. ALSI-202508056-FI2. Our FortunePlay platform operates under this license and applicable data protection regulations, and we act as the data controller responsible for your personal information.

Information We Collect

When you register with Fortune Play or use our services, we collect several categories of information necessary to provide, secure and improve our platform. Here at FortunePlay, we gather data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We record identity verification documents, including passports, identification cards, proof of residence, proof of source of funds, payment proofs and utility bills, as required for KYC compliance.
• We store transaction data related to deposits, withdrawals and bonus activity across our supported currencies and payment methods.
• We track gameplay activity, betting history and account preferences to personalize your experience.
• We collect technical information such as IP address, device type, browser type and login timestamps.
• We may collect communications you send us through live chat, email or the contact form.

How We Use Your Information

Our Fortune Play team uses your personal information for legitimate business purposes connected to operating a safe and compliant gaming environment. We at FortunePlay process your data to verify your identity, prevent fraud, comply with anti-money laundering obligations, and enforce our restricted countries and bonus eligibility rules. Our FortunePlay platform also uses your data to manage your account, process deposits and withdrawals, and communicate important updates regarding your transactions.

We also use your information to improve our services, including our Loyalty Kingdom program, Bonus Store, tournaments and promotional offers. Where you have provided consent, we may send you marketing communications about new games, promotions or bonus codes. You can withdraw this consent at any time by contacting our support team.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of the contract between you and FortunePlay Casino when you create and use your account.
• Compliance with our legal and regulatory obligations, including licensing and anti-money laundering requirements.
• Our legitimate interests in preventing fraud, securing our platform and improving our offering.
• Your consent, where required, for marketing communications and certain cookie-based technologies.

Identity Verification and KYC

Before processing any payout, we may require identity verification in line with our KYC obligations. We at Fortune Play may request a passport, identification card, proof of residence, proof of source of funds, payment proofs or utility bills. Documents must be in Latin or Cyrillic script; otherwise, we require video verification with the documents shown on camera. If KYC is not completed within 40 days of our request, winnings may be forfeited. If we cannot reach you by email or phone within two weeks of a withdrawal request, we will lock the account for incomplete KYC.

Cookies and Tracking Technologies

Our FortunePlay website uses cookies and similar technologies to operate correctly, remember your preferences, and analyze how you use our services. We use these technologies to keep you logged in securely, understand which games and promotions are popular, and improve the overall performance of FortunePlay Casino. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers and financial institutions to process your deposits and withdrawals across methods such as Visa, Mastercard, Skrill, Neteller, Interac and cryptocurrencies.
• Identity verification and fraud prevention providers.
• Regulatory authorities, including the Anjouan Gaming Commission, where legally required.
• Game providers and platform partners who support the delivery of our slots, live casino and sportsbook products.
• Professional advisors, auditors and legal authorities where necessary to comply with the law.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our legal and regulatory obligations. Accounts with no login activity for 12 consecutive months become dormant, and we will apply a monthly administrative fee of at least 25 EUR while the balance remains positive. We securely delete or anonymize your data once it is no longer required for these purposes.

International Data Transfers

As FortunePlay serves players across Canada, New Zealand, Norway, South Africa, Italy, Finland, Germany and other international markets, your data may be transferred and processed outside your country of residence. We take appropriate measures to ensure that any such transfers are conducted securely and in line with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at FortunePlay Casino respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, you can contact us at support@fortuneplay.com, and VIP members may also reach our dedicated team at vip@fortuneplay.com.

Security of Your Data

We at FortunePlay implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or alteration. Our Fortune Play systems use encryption, secure servers and restricted internal access to safeguard your data. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to also protect your login credentials.

Restricted Countries and Eligibility

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Australia, Germany, France and several others listed in our terms. If you access FortunePlay Casino from a restricted location, we reserve the right to suspend your account and limit data processing accordingly. Players confirm at registration that they do not use a VPN; overlapping IP addresses between accounts may lead to confiscation of funds and account suspension.

Children's Privacy

Our FortunePlay platform is intended solely for adults of legal gambling age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone underage, we will take immediate steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Fortune Play after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please contact our support team via 24/7 live chat, email at support@fortuneplay.com, or through our contact form. VIP players can also reach our dedicated VIP team via vip@fortuneplay.com or WhatsApp. We at FortunePlay Casino are always ready to assist you with any privacy-related concerns.