FortunePlay Terms and Conditions

Welcome to FortunePlay Casino. These Terms and Conditions govern your use of our website, our games and our services, and by creating an account with us, you confirm that you have read, understood and agreed to be bound by them. At Fortune Play, we operate under the license of the Anjouan Gaming Commission (Autonomous Island of Anjouan, Union of Comoros), license No. ALSI-202508056-FI2, and our site is owned and operated by Novatrix SRL, registered in Costa Rica. We reserve the right to amend these terms at any time, and continued use of our services after any update constitutes your acceptance of the revised terms.

Eligibility and Account Registration

To play at FortunePlay, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at FortunePlay welcome players from many international markets, including Canada, New Zealand, Norway, South Africa, Germany, Italy, Finland and Arab countries, but we do not accept players from a number of restricted territories, including the United States, United Kingdom, Australia, France, Spain, Belgium and several others listed in our full country restriction policy. You agree that we may request proof of your age, identity and location at any time, and that providing false information may lead to immediate account closure.

When registering with Fortune Play, you must provide accurate, complete and current information. You may only hold one account with us; duplicate accounts, including those created by family members sharing the same household or device, will be treated as fraudulent. We do not permit the use of VPNs or proxy services to disguise your true location, and you confirm at registration that you are not using such tools. Overlapping IP addresses between accounts will lead to confiscation of funds and suspension of all related accounts.

Deposits and Bonus Terms

Our minimum deposit is 20 EUR or the equivalent in your chosen currency across all supported payment methods, including Visa, Mastercard, Maestro, bank transfer, Paysafecard, Skrill, Interac, Neteller, Ecopayz, Neosurf, iDebit, MiFinity, Pay4Fun, MuchBetter and a range of cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin and USDT. All deposit methods are free of charge and credited instantly, and we do not accept third-party payments under any circumstance.

Our Casino Welcome Package offers up to 5,000 EUR/USD plus 300 free spins across your first four deposits, subject to a minimum qualifying deposit and a wagering requirement of x40 on the bonus and free spins. The maximum bet permitted while wagering is 5 EUR, and any bonus not used within 3 days will expire. We at FortunePlay also run reload promotions such as Turbo Reload Tuesdays and Turbo Reload Sundays, as well as a separate Sportsbook Welcome Package offering free bets and a Hunting Bonus. Each bonus code, such as FORTUNE2, FORTUNE3, FORTUNE4, TUE, SUN, ALLSPORTS or GOAL30, is subject to its own individual conditions.

Only one bonus may be active at a time, and deposit bonuses cannot be stacked. If your balance falls to 0.05 EUR or less while a bonus is active, that bonus will be cancelled. Wagering contributions vary by game type: slots contribute 100%, while baccarat, blackjack, Hi-Lo, video poker, roulette and poker contribute only 5%; jackpot slots are excluded entirely from bonus wagering. For no-deposit bonuses and no-deposit free spins, the maximum withdrawal amount is capped at 50 EUR, and for bonuses of 300% or higher, the maximum withdrawal is capped at ten times your deposit. We reserve the right to void winnings obtained through bonus abuse or a breach of these bonus rules.

Withdrawals and Verification

Our minimum withdrawal amount is 20 EUR or its equivalent, and we apply weekly and monthly withdrawal limits that vary by currency, such as 5,000 EUR weekly and 20,000 EUR monthly, with exceptions available for our most active players. We do not charge withdrawal fees, though processing fees may apply to deposits and withdrawals if your total bets since your last deposit are below three times that deposit amount.

Before releasing any payout, we may require you to complete identity verification (KYC). We may ask for a passport, identification card, proof of residence, proof of source of funds, payment proofs or utility bills. Documents must be presented in Latin or Cyrillic script; otherwise, we may require video verification with the documents shown on camera. If you fail to complete KYC within 40 days of our request, any related winnings may be forfeited. If we cannot reach you by e-mail or phone within two weeks of your withdrawal request, your account will be locked pending completion of verification. Processing times vary by method: cards typically take 1-3 days, bank transfers 5-7 days, while e-wallets and cryptocurrency withdrawals are processed instantly once approved.

Accounts that remain inactive for 12 consecutive months are considered dormant, and we may apply a monthly administrative fee of at least 25 EUR to any positive balance on such accounts.

Responsible Use of Our Games

Our games, including pokies, live dealer tables, blackjack, roulette, scratch cards and progressive jackpots, are provided for entertainment purposes, and we encourage you to gamble responsibly. Our full games library includes titles from Pragmatic Play, Playtech, Evoplay, Hacksaw Gaming and hundreds of other providers, covering slots, Megaways, bonus buy titles, table games and a comprehensive sportsbook, e-sports and prediction markets offering. We at FortunePlay provide tools that allow you to set deposit limits, loss limits and self-exclusion periods, and we encourage anyone concerned about their gambling habits to make use of these tools or seek independent support.

Limitation of Liability

We at Fortune Play strive to ensure our platform operates without interruption, but we do not guarantee uninterrupted or error-free access to our games or services. We are not liable for any losses arising from technical faults, connectivity issues, or events beyond our reasonable control. Our liability, where permitted by law, is limited to the amount held in your account balance at the time any dispute arises.

Account Suspension and Termination

We reserve the right to suspend or close your account, and to withhold funds, if we reasonably suspect fraud, bonus abuse, breach of these terms, use of a VPN, or any activity that violates the laws of your jurisdiction. You may close your account at any time by contacting our support team, and any outstanding balance will be paid out subject to completion of our verification process.

Contact and Support

Our support team is available 24/7 via live chat, and you may also reach us by e-mail at support@fortuneplay.com. VIP players benefit from a dedicated vip@fortuneplay.com e-mail address and WhatsApp support channel. If you have questions about these Terms and Conditions, our bonus policies, or your account, we encourage you to contact us before taking any action that may affect your standing with FortunePlay.

By continuing to use our website and services, you acknowledge that you have read and accepted these Terms and Conditions in full, and you agree to comply with all rules governing deposits, withdrawals, bonuses and responsible gaming set out by FortunePlay Casino.